How are prices so affordable compared to in-store prices?
Our pieces are crafted in the same factories and the same specifications as retail. We work directly with those factories, cutting out the brand's retail markup, boutique overhead, and intermediary margins.
Simply put, you’re paying for the bag, not the boutique.
Our items typically ship with the dust bag rather than all the retail bells and whistles, such as boxes, ribbons, and elaborate packaging. To keep costs low for our customers, items such as handbags and luggage do not ship with bo
So, are these items authentic?
Our items are non-retail (UA-grade), meaning they are produced in the same factories and to similar specifications as retail versions but are not sold through authorized brand channels
This allows us to offer our customers high-quality pieces at significantly lower prices than traditional retail.
What is the quality like?
Our bags are top-tier, UA-grade quality and are crafted in the same factories and to the same specifications as retail. We work directly with these factories to offer the same level of materials, craftsmanship, hardware, and detailing without the traditional retail markup.
Depending on the item, our pieces are made from materials such as 100% real leather and suede. We're always happy to answer specific questions about an item before you order!
Is there a Return or Exchange Policy?
In order to keep our prices as low as possible, we do not offer returns or exchanges.
However, this does not apply to items that arrive with a defect or are damaged in transit. We absolutely stand by our customers and will work with you toward a resolution, whether that means a reshipment or another appropriate solution.
We also offer pre-shipment photos upon request, so you can review your item and confirm that everything looks good before it is sent. We will not ship your item until you give us the green light.
Communication is key! If there is ever an issue with your order, please reach out and we will help you.
Text us at 845-945-8739. We will get back to you within 1 business day.
How can I contact Glam Bags?
We’re always happy to help! 💕
You can text or WhatsApp us at 845-945-8739 with any questions about products, orders, shipping, or anything else.
We aim to respond to all messages within 1 business day. If you’re contacting us regarding an existing order, please include your name and order number so we can assist you as quickly as possible.
Is there a physical location where I can come and see the items in person?
While we wish we’d be able to host you at our place, Glam Bags is exclusively online. With thousands of items available in our catalog, it simply wouldn’t be possible to keep our entire selection available to view at a physical location.
Our online catalog allows you to browse our full selection from anywhere, and if you have questions about a specific item, just reach out — we’re always happy to help! 💕
How long does shipping take? Will I get a tracking number?
Shipping typically takes approximately 6–12 days, although occasional carrier or customs delays can extend delivery times to 3–4 weeks.
We typically provide tracking information within 10 days of placing your order. Most orders are shipped via FedEx or UPS, although the carrier may vary depending on your shipping address.
Please keep in mind that tracking may not update right away. This does not mean your order hasn’t shipped! We ship orders very quickly, but carriers can sometimes take a little longer to scan packages and update tracking information in their systems.
Hang tight, and if you ever have questions about your shipment, please reach out — we’re happy to help! 💕
What happens if my order is lost or damaged?
Don’t worry — we have several options available, and the resolution is ultimately up to you. Depending on the situation, we can reship your item, swap it for another item, or work with you to find another solution that you’re comfortable with.
Most importantly, let us help you! Communication is key. If your package is lost, arrives damaged, or there is any other issue with your delivery, please reach out to us directly. We will work with you one-on-one to find a resolution and make sure you’re taken care of. 💕
I don't see what I'm looking for on the catalog, can you still source it?
Absolutely! With thousands of items available, not everything we can source is always listed in our catalog.
If you’re looking for something specific that you don’t see, simply send us a photo or the name/style of the item you’re looking for. We’ll check as soon as possible and let you know what options are available.
Don’t be afraid to ask — there’s a good chance we can find it for you! 💕
I'm nervous about ordering for the first time. What do you recommend?
We completely understand! If you’re new to Glam Bags, we actually recommend starting with just one item so you can familiarize yourself with our process, experience the quality firsthand, and feel comfortable ordering with us.
We can also provide photos of your item prior to shipping upon request. We won’t ship until you’ve reviewed the photos and given us the green light!
We know trust is earned, especially when ordering for the first time. Start small, get to know us and our process, and we’ll be here to help you every step of the way. 💕